Features · Call Recording
Record every AI call with consent built in
SvaraCall records dual-channel audio on every outbound and inbound agent call — with mandatory disclosure, India hosting, and retention policies you control.
- TRAI-aware
- Dual-channel
- DPDP-aligned
- Encrypted
Published · Updated
In short
How does SvaraCall record AI calls?
SvaraCall records both sides of every AI call as dual-channel audio, after opening with a recording disclosure in the caller's language. Recordings are encrypted at rest on AWS in Mumbai and kept under retention rules you set for your workspace. The recording link, transcript and outcome sync to your CRM automatically.
100%
Calls with configurable recording
Dual
Agent and caller channels separated
AWS IN
Storage in Mumbai region
On-demand
Export for audits and disputes
Problem
Unrecorded AI calls are a compliance blind spot
Regulators and customers expect proof of what was said — especially for collections, insurance, and healthcare. Ad-hoc recording on legacy dialers often skips disclosure or stores files offshore.
Today
How recording works on legacy stacks
- 1Enable recording per campaign with inconsistent disclosure scripts.
- 2Store files on local servers with no encryption or retention policy.
- 3Manually attach recordings to CRM — many calls never get linked.
- 4Scramble during TRAI or DPDP audits with incomplete consent logs.
With SvaraCall
How SvaraCall call recording works
- 1Agent opens with recording disclosure in the caller's language.
- 2Dual-channel audio captures both sides with synchronized timestamps.
- 3Files encrypt at rest in AWS Mumbai with workspace retention rules.
- 4Recording URL, transcript, and outcome sync to CRM automatically.
Why compliant recording matters
Audit-ready
Prove consent, offer, and outcome with one click during disputes.
India-hosted
Data stays in-country — aligned with DPDP expectations for voice data.
Linked records
Every recording ties to transcript, disposition, and campaign metadata.
Retention control
Set auto-delete windows per vertical — healthcare vs collections.
Recording ROI
- Calls with linked recording + transcript
- 100%
Calls with linked recording + transcript
- Faster dispute resolution in finance pilots
- 60%
Faster dispute resolution in finance pilots
- Manual upload steps to CRM on integrated stacks
- 0
Manual upload steps to CRM on integrated stacks
- Configurable max retention for regulated verticals
- 7 yr
Configurable max retention for regulated verticals
Deploy compliant recording
Step 1
Set disclosure script
Localize the recording notice for Telugu, Hindi, and English campaigns.
Step 2
Define retention
Choose auto-delete schedules per campaign or industry policy.
Step 3
Restrict access
Role-based playback — only QA and compliance roles export raw audio.
Step 4
Audit quarterly
Run sample checks that disclosure played before substantive dialog.
Call recording FAQs
- Do we have to disclose recording on every AI call in India?
- Best practice — and SvaraCall default — is to disclose at call open in the caller's language before continuing the conversation.
- Where are recordings stored?
- Encrypted in AWS Mumbai. Export is available for authorized roles under your retention policy.
- Can callers opt out of recording?
- Workflows can branch to non-recorded paths or end the call — configurable per campaign with DNC logging.
- Does recording work on TRAI/DLT registered numbers?
- Yes. Recording is independent of header registration — both are required for compliant outbound.
Record with confidence on every call
Book a compliance walkthrough — we will show disclosure flows, storage, and retention on a live pilot.
Hear it call.
We'll place a live SvaraCall to your own phone, in Telugu, Hindi, or English.
Get a demo on your phoneGet a demo call
For pricing and a demo, please contact contact@svaracall.com